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The availability of products will be updated based on your flight.
It is possible to book products from 30 days up to 2 hours before departure.
For more information on the service, see terms and conditions.
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FAQ

Shopping

  • Take your time to choose products before your arrival at the airport.
  • Save time at the airport by picking up your order directly at the checkout.
  • Get a 10% discount by ordering online, but remember that the discount cannot be combined with other ongoing promotions.

No, on adr.it you get a 10% discount you donā€™t get in the airport shop without online booking.

You can use the search field at the top of the website, indicated by the magnifying glass icon.
The products available for online pre-order are those you see on the website at the time of browsing. However, some products or brands not available online may be available in-store.
Yes, there are restrictions you can check in the CUSTOMS RULES.
Yes, it is possible if you are coming from a national or European (Schengen) area.

My online booking

Because the order pickup takes place after the security checks and the area is only accessible with a boarding pass. Additionally, knowing your flight times allows our staff to prepare the items you have ordered in time, ensuring you have the best experience with Shop&Fly.
You can make an order from 30 days up to 2 hours before the flight.
No, payment can only be made in-store by showing the boarding pass of the flight entered in the reservation form.
Enter the departing flight from Fiumicino to complete your order.
Sometimes, the order may be canceled because the products ordered are not available at the Aelia Duty Free store encountered along your route to the gate.
The order cannot be modified or canceled online. If you have changed your mind about the product, you can place a new order without any penalty. If you do not have time to order with the 10% discount, you can always forgo or add other products directly in-store.

Purchasing or Picking up your order

All pickup information will be communicated to you in the email informing you that your order is ready.
Terminal stores are open from the first to the last flight of the day, Monday to Sunday, in all terminals where flights are operational.
No, because placing an order does not obligate you to complete the purchase.
To pick up your order, you must present the boarding pass for the flight entered in the reservation form.
All major credit/debit cards from the Visa, Visa Electron, American Express, or MasterCard circuits are accepted, as well as Samsung Pay, Google Pay, and Apple Pay.
You can report it to ShopandFlyADR@adr.it, attaching photos of the product and a copy of the receipt. After reviewing your case, you will be contacted via email by the Customer Care team of Lagardere, the company that manages the Aelia Duty Free Shops.